1. PBOPlus helps companies in designing business processes and avoids working on functional processes.
2. The processes are designed for building synergies among all the business elements (Eg: strategy, planning, objective, target, review, processes, ICT, people) within the company to improve overall customer value quotient (Customer value delivered / Customer value promised).
3. All our design work begins with customer in-sighting (external or internal) and elements that deliver that value. For each value element a scale is created on which the company and the competitors are compared/evaluated. Based on the company’s strategy, a 3 year path for each value element is finalized and thereafter we design processes which will deliver that value-mix. This explains the use of the word “End Backwards”.
4. It is called “Horizontal” because the design process works by integrating a series of processes connected seamlessly through the shortest route (with minimum touch points and minimum turnaround time) thereby minimizing vertical movement of information/decision flow in the organizational hierarchy.
5. The above concept is applicable for the operational world which accounts for more than 99% of a company’s work.
